Where do you ship?
As of now, we only ship to North America and South America.
Unfortunately, we do not ship to PO Boxes or APO Military Addresses.
When will I receive my order?
Domestic Orders are usually shipped within 1-2 business days, and are shipped via standard shipping: 7-13 business days. International Orders will be shipped within 1-2 business days and are shipped via FedEx or DHL and may take up to 3 weeks for delivery.
Who is responsible for international custom fees?
All international customers will be responsible for custom fees, taxes, tariffs or duties levied by your government. Please note that custom fees and taxes are usually collected by the shipping agency upon delivery. We are unable to accomodate any request to declare any packages for any value other than the total value paid at checkout on our website.
What is your return policy?
Since all sales are final, please refer to our Refund Policy for more information. Beaute Aurelia reserves the right to refuse all returns or exchanges. In the event a product arrives damaged or not as described, please email us within 48 hours of receiving your order with photos of the issue attached along with the packaging slip. We will email you a return label and ship the replacement item immediately after the damaged/wrong item is returned.